These terms and conditions govern all purchases made on the website escavallo.com. By placing an order with us, you agree to these conditions. We encourage you to read them carefully before completing your purchase.
Escavallo is a company specializing in equestrian equipment.
Head Office:
81 boulevard Saint-Elzéar Est, Laval, H7M 1C5
Phone : (514) 949-0415
Email : info@escavallo.com
We strive to describe each product as accurately as possible. However, slight variations in color or finish may occur.
All products are offered subject to availability. If an item you ordered becomes unavailable, you will be contacted promptly.
All prices are in Canadian dollars (CAD) and exclude applicable taxes.
Payment is due at the time the order is placed.
Accepted payment methods: credit card, Apple Pay, and Google Pay.
We ship throughout Canada within a few business days.
Delivery times may vary depending on your location and the type of product ordered. Custom-made products require additional manufacturing time, which is indicated on the product page.
You have 30 days following receipt of your order to change your mind.
Returned products must:
Exceptions:
Custom-made or personalized products are not eligible for return, except in the event of a manufacturing defect.
Refunds:
Approved returns are issued as store credit only (no cash or card refunds).
All our products are covered by a warranty against manufacturing defects. If you receive a defective product, please contact us as soon as possible and include photos for reference.
We make every effort to keep our content up to date (descriptions, images, prices). In the event of an error (e.g., incorrect pricing or availability), we reserve the right to correct the situation and cancel the order if necessary.
All visuals, texts, and logos on escavallo.com are protected by copyright laws.
Any unauthorized reproduction or use is prohibited.
Escavallo reserves the right to modify these terms at any time. The terms in effect at the time of purchase are those that apply.
Questions about your order or our products?
Phone : (514) 949-0415
Email : info@escavallo.com
Online form available on our Contact page.
